Terms & Conditions

These Terms and Conditions apply to all sales, please read carefully.

The parties to this agreement are the person or business placing the order on this web site or by any other means, hereafter referred to as the "client" and Imagination Media (UK) Ltd., hereafter referred to as the "supplier".

By placing an order you agree to all of these terms and conditions.

Artwork and Data

Any artwork or data supplied by the client must be done so by a person with all necessary permissions to do so.

Permission from the copyright holder(s) must be obtained prior to submission of any artwork, data or other material covered by copyright. The client agrees to indemnify the supplier against any breach of copyright or other laws caused by the supply of artwork or data where the necessary permission was not obtained.

By sending artwork or data you confirm that you have the right to do so.

By sending artwork or data the client grants the supplier unrestricted reproduction rights allowing them to make copies of it for the purposes of fulfilling the orders.

By sending artwork the client also agrees that the supplier may use the artwork, including, but not limited to, on their website, in advertising material and as display samples.

Data includes fonts, images, text, audio and any other form of data.

For duplication services the Client must supply a master disc in good condition and coded in a standard format. If the disc cannot be copied due to coding errors or damage to the master the Client agrees to supply a new master. If we are unable to copy a disc it may be necessary to cancel the order and refund the amount paid. We do not accept any liability for any other costs in this case.

Orders, Refunds & Cancellations

Orders are subject to vetting to prevent fraud. The supplier reserves the right to refuse any order.

Cleared payment is required before delivery can be made. Note that E-cheques need to clear before work can start and before delivery can be made.

For online orders payment can be made by credit card or from a Paypal account. For other orders payment can be made by cash or cheque.

Orders will only be accepted for delivery to valid addresses within the regions accepted by the supplier at the time of the order. This currently includes the UK and other European countries.

Refunds cannot be made where goods cannot be used due to errors made by the client, including but not limited to the design or content supplied, wording, spelling etc. If a design is accepted by a client the supplier is not liable for errors or omissions in the design.

Please make sure that you carefully check the artwork and data before submitting.

For work that requires the printing or duplication of items or any other irreversible changes to goods made to the client's specifications the order cannot be cancelled once work commences.

For non-business customers there is a right to cancel orders relating to goods as long as those goods were not subject to modification according to client specification. To cancel an order the client must tell the supplier in writing that they want to cancel the order. This must be done within seven working days of receiving the goods.

If returning goods please send them to the address given at the bottom of this page and keep the proof of posting.

For orders of 100 or more discs the actual quantity supplied may vary by up to 5% under or over the ordered amount.

Substitute Goods

If the ordered goods are not available the supplier may choose to provide substitute goods.

If this is done without the prior agreement of the client, the supplier agrees to pay for the substituted goods to be returned and a refund supplied if the client does not want the items. If returning goods please keep a copy of proof of postage.

Delivery & Collection

Where delivery is described as standard, the delivery may be made by first class post, parcel post, courier or other methods depending on the size and weight of the items and delivery address. Items may be split and delivered separately. The method of delivery will be decided by the supplier unless a delivery method is specifically stated when making an order.

Goods will normally be sent within 2 working days of completion of the order processing. The time required to process the order will depend on the size of the order, confirmation of design requirements by the client and availablility of the required stock.

Most orders will arrive within 2-3 working days of the order being dispatched.

Orders are guaranteed to be delivered within 30 days of the full order acceptance, this is deemed to be when the client has made an order, provided all the required artwork and any other data required, signed off on any designs necessary and the order is accepted by the supplier. If the order is not received within this time a full refund will be made.

Regardless of the actual delivery method used a delivery charge may be applied when making an order.

For deliveries within the UK the charge is £5.95

For deliveries within the rest of Europe the charge is £9.95.

The client may choose to collect the goods from the address given at the bottom of the page. In this case any delivery charge applied when placing the order will be refunded.

Where a valid email address has been supplied a confirmation email will be sent when the goods are dispatched.

Taxes

All prices stated are inclusive of tax. The business is not VAT registered at this time and cannot provide VAT receipts.

Samples

Samples may be provided on request and at the supplier's discretion. We will endeavour to make these samples as close as possible to the final product, however an exact match cannot be guaranteed and they should be treated as an approximation only.

Limit of Liability

In any event the client agrees to limit the supplier's liability to the value of the order placed and not to make any claims in excess of this amount.

Customer Details

Any material, information and data provided including names, email addresses, data, postal addresses etc. may be stored electronically and/or physically. Information may be used for order processing and to provide customers with information and offers. Such details will not be passed to third parties.

Email addresses will be added to the supplier's mailing list so that we can send out information on new products, special offers etc. If you do not wish to be included in the mailing list please let the supplier know in writing.  

Supplier Details

The services and goods are supplied by Imagination Media (UK) Ltd. Flat 9, 105 Grandfield Avenue, Watford, WD17 4XD. E-mail - digicopy@fastmail.fm